As a patient, relative or carer, you may wish to raise a concern about any aspect of your care but do not want to make a formal complaint. We aim to respond to those complaints at the time, but if you are not satisfied, then you are entitled to make a formal complaint.
You may also make a complaint on behalf of someone else, provided you have their consent and the practice is satisfied you are acting in their best interests. If the practice decides this is not the case, you will be notified in writing and an explanation given.
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please write to the Practice Manager. Every effort will be made to answer your concerns as soon as possible.
You may also collect a compliments/complaint form from our reception team.
8 Ashburnham Road,
Bedford,
MK40 1DS
Telephone: 01234 358411
Email: ashburnham.surgery@nhs.net